FAQS
All
Basics
Onboarding
Adding cash
Cashing out
Cashramp
Sending cash
Receiving cash
Saving
Investing
Virtual Card
Miscellaneous
Basics
What can I do on Accrue?
Which countries can use Accrue?
How long does it take to send money to another country?
Where can I use my Accrue Card?
Is my money safe with Accrue?
How quickly can I withdraw my money?
Onboarding
What information do I need to sign up and verify my account?
Why does Accrue require ID verification?
How long does ID verification take?
What happens if my ID verification is rejected?
Can I use Accrue before my ID is verified?
Adding cash
What's the minimum amount I can deposit?
What are the methods I can deposit with?
How long do deposits take to reflect in my account?
Are there any fees for adding money to my account?
Cashing out
What's the minimum amount I can withdraw?
What are the methods I can withdraw with?
How long do withdrawals take to process?
Are there fees for withdrawals?
Cashramp
What is Cashramp and how does it work?
What payment methods can I use with Cashramp?
How long does it take for Cashramp transactions to process?
Is Cashramp secure?
Sending cash
Can I send money to other Accrue users?
What are the fees for sending money across borders?
Can I send money to someone who doesn't have an Accrue account?
Receiving cash
What are the ways I can receive money on Accrue?
How long does it take to get a US Bank account?
How do I use my Deposit Link?
Saving
How can I protect my money from currency devaluation?
What's the minimum amount I can save?
How do I start saving in dollars?
Is there a lock-up for my Savings Pocket?
Investing
What is Manual Buy?
What is Auto-Buy?
Can I update an Auto-Buy?
If I miss a purchase in my Auto-Buy, can I manually buy it later when I fund my account?
What are "realized units"?
When an Auto-Buy matures, what can I do?
What fees does Accrue charge for buying and selling assets?
What is the minimum amount of an asset that I can sell?
How long does it take to sell an asset?
Virtual Card
Is there a fee to create an Accrue Virtual Card?
Are there monthly maintenance fees?
What is the minimum and maximum amount I can fund my Virtual Card with?
Can I have more than one Virtual Card?
Can I withdraw money from my Virtual Card back to my wallet?
Can I use my Virtual Card for subscriptions?
Can I use my Virtual Card for international payments?
Why was my payment declined?
Which websites are unsupported?
Is the Accrue Virtual Card supported globally?
What should I do if I suspect unauthorised transactions?
What happens when I freeze my card?
Can I unfreeze my Accrue Virtual Card?
What are the transaction limits on my Virtual Card?
Can I add my card to Google Pay?
Can I add my card to Apple Pay?
Can I use my Accrue Virtual Card for Tap to Pay (Tap & Go)?
Why was my Virtual Card deleted?
Miscellaneous
How do I contact Customer Support?
What should I do if I notice suspicious activity on my account?
Are funds on Accrue covered?
Are funds on Accrue insured?
What are the risks involved in investing in digital assets with Accrue?
What is my Funding Balance?
What is my Portfolio Value?
Why is my "earning" negative?
What is the 'Next of kin' feature?
What is uninvested cash?
What is top-up required?
What are ongoing payments?