What can I do on Accrue?

Accrue helps you send money across Africa instantly, save in US dollars, and send and receive international payments. You can: • Send money to family and friends in other African countries within minutes • Receive US dollars from the US to a bank account in your name • Create and use virtual cards that work globally for online shopping and subscriptions • Save your money in US dollars and earn up to 4.5% interest per year • Make payments on international sites like Amazon, Netflix, Spotify and more

Which countries can use Accrue?

Accrue is currently available in: • Ghana • Nigeria • Kenya • South Africa • Cameroon • Uganda • Zambia • Malawi We're working on expanding to more African countries soon!

How long does it take to send money to another country?

Most transfers complete in less than 5 minutes. You'll be able to track your transfer in real-time.

Where can I use my Accrue Card?

Your Accrue Card works anywhere that accepts Mastercard/Visa online. This includes: • Streaming: Netflix, Spotify, YouTube Premium • Shopping: Amazon, AliExpress, Shein, Zara • Tech: Apple, Google, PlayStation Store • Education: Udemy, Coursera Basically, if a website accepts debit cards, your Accrue Card will work!

Is my money safe with Accrue?

Yes! We take security very seriously. Your money and personal information are protected by the same high-level security technology used by major banks and financial institutions worldwide. We also require strong passwords and two-factor authentication to keep your account secure.

How quickly can I withdraw my money?

You can withdraw your money within minutes to your: • Local bank account • Mobile money account (like MTN MoMo) • M-PESA account There are no long waiting periods - your money is always accessible when you need it.

What information do I need to sign up and verify my account?

To create an Accrue account, you'll need: • A valid email address • Your phone number • A secure password • A government-issued ID (passport, national ID, voter's card or driver's license) • A selfie for verification purposes The entire process takes about 5 minutes to complete.

Why does Accrue require ID verification?

We verify your identity to: • Protect your account from fraud • Comply with financial regulations • Enable the next-of-kin feature to protect your funds

How long does ID verification take?

Most ID verification requests complete within 5-10 minutes. In rare cases where additional verification is needed, it may take up to 24 hours. You'll be notified once your verification is complete.

What happens if my ID verification is rejected?

If your verification is rejected, you'll receive a notification explaining why. Common reasons include: • Blurry or unclear ID images • ID information doesn't match your account details • Expired identification document You can simply retry the verification process with clearer images or a different ID document. If you continue having issues, our support team is available to help.

Can I use Accrue before my ID is verified?

You can create an account and explore the app, but most features (sending money, and creating virtual US bank accounts & cards) require completed verification for security and regulatory reasons. We recommend completing verification right away to access all features.

What's the minimum amount I can deposit?

You can start with just $1 (or the equivalent in your local currency).

What are the methods I can deposit with?

There are two main ways to deposit funds into your Accrue wallet: 1. Cashramp: A convenient local currency option available in 10+ African countries. Simply send your local currency to our verified agents who will instantly credit your account with the USD equivalent - with zero fees! Cashramp supported payment methods by country: • Ghana: MTN Mobile Money, AirtelTigo Money, Vodafone Cash, Bank Transfer • Nigeria: Bank Transfer, Abeg, Chipper Cash • Kenya: M-PESA, Airtel Money, Bank Transfer • South Africa: Bank Transfer • Uganda: Airtel Money, Bank Transfer • Zambia: Airtel Money, Bank Transfer 2. Stablecoins (USDC/USDT): Available globally with minimal network fees and quick processing times (usually within minutes).

How long do deposits take to reflect in my account?

Deposit times vary by method: • Cashramp deposits (mobile money, bank transfers): Usually instant to 5 minutes • Stablecoin deposits: Typically 2-10 minutes depending on network congestion You'll receive a notification once your deposit is successful and your balance will update automatically.

Are there any fees for adding money to my account?

Accrue doesn't charge any fees for deposits. However: • Your bank or mobile money provider might charge their standard transfer fees • For stablecoin deposits, you'll need to pay the blockchain network fee (gas fee), which varies based on network congestion We always show you any applicable fees before you confirm a transaction.

What's the minimum amount I can withdraw?

You can withdraw as little as $1 (or the equivalent in your local currency).

What are the methods I can withdraw with?

There are several main ways to withdraw funds from your Accrue wallet: 1. Stablecoins (USDC/USDT): Available globally with minimal network fees and quick processing times (usually within minutes). 2. Cashramp: A convenient local currency option available in 10+ African countries. Simply send your local currency to our verified agents who will instantly credit your account with the USD equivalent - with zero fees! Cashramp supported payment methods by country: • Ghana: MTN Mobile Money, AirtelTigo Money, Vodafone Cash, Bank Transfer • Nigeria: Bank Transfer, Abeg, Chipper Cash • Kenya: M-PESA, Airtel Money, Bank Transfer • South Africa: Bank Transfer • Uganda: Airtel Money, Bank Transfer • Zambia: Airtel Money, Bank Transfer

How long do withdrawals take to process?

Withdrawal processing times depend on the method: • Cashramp withdrawals to mobile money/bank/MPesa: Usually instant to 5 minutes • Stablecoin withdrawals: Usually 2-10 minutes depending on network congestion All withdrawal requests are processed automatically unless additional security checks are required.

Are there fees for withdrawals?

Withdrawal fees vary by method: • Local currency withdrawals via Cashramp: 1.5% fee (capped at $2) • Stablecoin withdrawals: Network gas fee only (varies based on blockchain congestion) All applicable fees are clearly displayed before you confirm your withdrawal.

What is Cashramp and how does it work?

Cashramp is our network of trusted & vetted agents that help you easily deposit and withdraw money. When you want to add money to Accrue: 1. You send your local currency to a verified Cashramp agent 2. They confirm your payment 3. The equivalent in US dollars is instantly added to your Accrue account It's quick, simple and secure - with no extra fees!

What payment methods can I use with Cashramp?

Depending on your country, you can use mobile money services like MTN Mobile Money, Airtel Money, and M-PESA, as well as bank transfers. The specific methods available will depend on your location.

How long does it take for Cashramp transactions to process?

Cashramp transactions are typically processed instantly or within a few minutes, allowing you to access your funds quickly.

Is Cashramp secure?

Yes, Cashramp transactions are secure. Accrue works with trusted agents and uses a Secure Escrow to provide 100% protection for your local currency during the course of your transactions. This ensures your transactions are safe and reliable.

Can I send money to other Accrue users?

Yes! You can instantly send money to anyone with an Accrue account: • Just enter their username • Choose the amount • Send instantly with no fees It's a great way to split bills or send money to family and friends who use Accrue.

What are the fees for sending money across borders?

When you send money to another country using Accrue, there is a simple fee of just $1, regardless of the amount you send. Your transfer will be completed in about 5 minutes, making it a fast and affordable option compared to traditional money transfer services.

Can I send money to someone who doesn't have an Accrue account?

Yes, you can easily send money to someone who doesn't have an Accrue account. Here are a couple of options: • You can transfer money directly to their bank account or mobile money service (like MoMo or MPesa) using Cashramp. • Alternatively, you can send money to their crypto wallet using stablecoins, which are a type of digital currency that is designed to maintain a stable value.

What are the ways I can receive money on Accrue?

You can easily receive money on Accrue in a few simple ways: • Get money from other Accrue users instantly via your username. • Receive funds from any bank account or mobile money service (like MoMo or MPesa) in over 10 African countries using your Deposit Link. • Accept USD directly from US bank accounts through ACH transfers, which will add the money to your Funding Balance. • Receive money from a crypto wallet using stablecoins, which are a type of digital currency that is designed to maintain a stable value.

How long does it take to get a US Bank account?

Once you verify your identity with our partner, you can get your US Bank account right away. This verification usually takes about 5 minutes if you have everything ready. Here’s what you need: • A valid ID (preferably an international passport) • A clear selfie that matches your ID • Information about where your money comes from; sometimes, you may need to provide documents like bank statements to show your typical transaction amounts.

How do I use my Deposit Link?

Your Deposit Link is a unique link that you can share with anyone who wants to send you money. When someone clicks on your link and sends money (usually their local currency), it will automatically be converted to USD and added to your Funding Balance. You can then use this money to send money to other people or withdraw it to your local currency.

How can I protect my money from currency devaluation?

By saving in USD with Accrue, you protect your money from losing value when your local currency devalues. Plus, you earn up to 4.5% annual interest on your savings - much more than traditional bank accounts offer.

What's the minimum amount I can save?

You can start saving with as little as $1. There's no maximum limit - save as much as you want!

How do I start saving in dollars?

It's easy! Just: 1. Deposit money using mobile money, bank transfer, or stablecoins 2. Your deposit is automatically converted to USD 3. Move it to your Savings Pocket to start earning interest daily You can withdraw your savings back to your local currency anytime.

Is there a lock-up for my Savings Pocket?

No! Unlike traditional fixed deposits, you can access your money anytime. There are no lock-up periods or penalties for withdrawals from your Savings Pocket.

What is Manual Buy?

Manual Buy lets you buy any amount of an asset you choose, giving you full control over your purchases. This option is popular for taking advantage of lower prices or for buying a larger amount of an asset before setting up an Auto-Buy plan. When you click "Release units," we will transfer the purchased assets to your Portfolio. From there, you can either sell them or keep them as they potentially increase in value over time.

What is Auto-Buy?

Auto-Buy automatically invests a fixed amount into an asset at regular intervals (daily, weekly, biweekly, or monthly). For example, you could automatically invest $100 in Bitcoin every week. This approach uses a proven investment strategy called Dollar-Cost Averaging. By spreading your investments over time rather than investing all at once, you reduce the impact of market volatility and potentially increase your chances of long-term gains. Recurring buy plans are ideal for long-term investors who believe in an asset's future value and want a disciplined, automated way to build their position over time. Rather than trying to time the market, you invest consistently regardless of short-term price movements, focusing on the asset's long-term potential (1-10 years).

Can I update an Auto-Buy?

Yes, you can update any existing Auto-Buy. Simply click on the purchase you want to modify and tap the "Edit" button. From there, you can change the investment amount, frequency (daily/weekly/monthly), and maturity date. Note that you cannot shorten the maturity date, but you can extend it further into the future.

If I miss a purchase in my Auto-Buy, can I manually buy it later when I fund my account?

Yes. If you miss a scheduled purchase due to insufficient funds, you can still make it up later. Simply go to the purchase history of your Auto-Buy plan, locate the missed order, and click the missed purchase button. This allows you to manually complete the missed purchase once you've added funds to your account.

What are "realized units"?

Realized units represent the actual amount of an asset you've accumulated through your purchases in a Manual Buy or Auto-Buy plan. For example, if you've invested $100 in Bitcoin when it was worth $50,000 per BTC, you would have realized 0.002 BTC units. For Auto Buy, these units are locked until your plan matures, at which point they're released to your Portfolio for you to hold, sell, or withdraw.

When an Auto-Buy matures, what can I do?

When a plan matures, your realized units will be automatically released to your Portfolio. You can access these units by navigating to the "Portfolio" tab and selecting the asset's card. Once released, you have several options: 1. HODL (Hold On for Dear Life) - Keep the asset in your Portfolio and let it potentially appreciate in value over time 2. Sell - Convert the asset back to USD at the current market rate 3. Withdraw - Transfer the crypto assets directly to an external wallet address The choice depends on your investment goals and market outlook.

What fees does Accrue charge for buying and selling assets?

Accrue has a simple fee structure. When you buy assets, we charge a 2% fee. For example, if you buy $1 worth of assets every day for 30 days, you will spend a total of $30, and our fee will be just $0.60. When you sell assets, there is a 1% fee on the total amount you sell.

What is the minimum amount of an asset that I can sell?

$0.5

How long does it take to sell an asset?

After you place an order, buying or selling cryptocurrency happens very quickly, usually within moments.

How do I contact Customer Support?

There are several ways to get help: • Email: help@useaccrue.com for any inquiries • Social media: Message us on Twitter (@useaccrue) or Instagram (@useaccrue) Our Support Team typically responds within minutes during business hours (10am-5pm WAT) and within a few hours outside of those times.

What should I do if I notice suspicious activity on my account?

If you notice any unauthorized transactions or suspicious activity: 1. Immediately change your password 2. Enable two-factor authentication if not already activated 3. Contact our support team via in-app chat or email (help@useaccrue.com) Our security team will investigate and help secure your account. For your protection, we may temporarily freeze your account while investigating.

Are funds on Accrue covered?

Accrue helps you earn interest on your savings by working with trusted decentralized finance (DeFi) platforms. These partners take extra precautions to minimize risks when lending your money. They do this by requiring borrowers to provide collateral that is worth more than the amount they borrow, typically between 125% and 150%. This means that even if a borrower fails to repay their loan, your funds are still protected and accessible. However, it's important to understand that this coverage is not the same as insurance. If there are problems with the platform or technology used by these partners, there is a chance you could lose access to your savings.

Are funds on Accrue insured?

Funds on Accrue are digital assets known as stablecoins, specifically USDC and USDT. Unlike traditional bank accounts, these digital assets are not insured by government agencies like the FDIC or NDIC. This means that if something goes wrong, your funds may not be protected. While you can get insurance on money held in a bank account, that money typically earns very little interest and may even lose value over time due to inflation. It's important to understand these differences when using Accrue.

What are the risks involved in investing in digital assets with Accrue?

Partner platform risk: The assets you hold on Accrue are stored with well-known and reputable decentralized finance (DeFi) platforms. While these platforms are generally reliable, there is always a small chance that they could experience issues or fail. To protect your savings, Accrue carefully evaluates these platforms and spreads your assets across multiple options to reduce risk. Asset risk: The funds you have on Accrue are kept in stablecoins, which are digital currencies designed to maintain a stable value. The main stablecoins used are USDC and USDT. - USDC is a stablecoin that is fully backed by reserves, meaning for every USDC in circulation, there is an equivalent amount of real dollars held in reserve. It is one of the most trusted stablecoins, with over $50 billion in circulation. The company behind USDC, Circle, regularly audits its reserves and is regulated by the New York Department of Financial Services. - USDT, or Tether, is another type of stablecoin that is also pegged to the US dollar. It aims to maintain a 1:1 value with the dollar, meaning that for every USDT issued, there should be a corresponding dollar held in reserve. Tether has faced scrutiny in the past regarding its reserve practices, but it remains widely used in the crypto market for trading and transactions. Technology risk: Accrue relies on the Ethereum network, which is a widely used blockchain technology. While it is very unlikely to fail, there is still a minimal risk associated with its infrastructure.

What is my Funding Balance?

This is where the money you deposit is held. This amount here can be used to fund your plan purchases, Savings Pocket, goals, challenges, and vaults. You can withdraw your funding balance as fiat via Cashramp or on-chain as stablecoins. When you sell off an asset in your portfolio, we'll credit your funding balance.

What is my Portfolio Value?

Your Portfolio Value shows the total current value of all the investments you have in Accrue. It's different from your Funding Balance, which is the money you can immediately use for transfers or purchases.

Why is my "earning" negative?

Your earnings show the profit or loss on your investments based on current market prices. For example, if you bought 1 Bitcoin at $30,000 and the current price is $28,000, your earnings would show -$2,000 (a loss). If the price rises to $40,000, your earnings would show +$10,000 (a profit). This number updates in real-time as market prices change.

What is the 'Next of kin' feature?

The next of kin feature protects your money if something happens to you. You can: • Name a trusted person as your next of kin • Set how long your account needs to be inactive before we contact them • Ensure your funds reach your loved ones It's an important safety feature that gives you peace of mind.

What is uninvested cash?

Uninvested cash is the amount of money in your Funding Balance that you can use after covering all your Auto-Buy plans. For instance, if you have a plan to buy Bitcoin worth $50 and your total account balance is $60, you will have $10 left as uninvested cash that you can use for other purposes.

What is top-up required?

This is the amount you need to deposit to cover all your Auto-Buy plans without any issues.

What are ongoing payments?

If you have any deposits or withdrawals that are still being processed, their total amount will be displayed as "ongoing payments". You can either complete these transactions or cancel them to remove this information from view.